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Publication: 8 March 2019 Latest update: 20 April 2023
What is it?
The welfare services access portal allows those entitled to welfare benefits provided by the Institute to identify, for each benefit, their family members as possible beneficiaries.
Registration for the service is required in all cases where the beneficiary does not coincide with the holder of the right.
Who is it aimed at?
The service is aimed at members, users and pensioners of the Civil Servants’ Pension Scheme, the Teachers and School Managers Assistance Scheme and the ex-IPOST Pension Scheme, as identified in the specific tenders.
How does it work?
After logging in to the service with your credentials, you can choose the benefit for which you are entitled and for which you want to indicate a beneficiary. In addition to filling in the personal data, the family link between the beneficiary and the holder must be indicated.
Once the beneficiary has been identified, it will be possible to submit the electronic claim for the individual benefit. A delegation, accompanied by the identity card of the delegating person, may be attached to the claim if required by the tender.
Claims can be submitted electronically using the 'One-Click Welfare Claims' service.
The right holder can manage his/her own personal data base independently and update it when necessary (e.g. in the event of the birth of a child).
In this way, each time a new claim is to be submitted, he/she will find all the data of the potential beneficiary automatically loaded into the procedure, and it will no longer be necessary to proceed with database entry.
In this first phase, the service will only be available for Home Care Premium and Long Term Care benefits.
The service will then be progressively extended to the Institute's other social benefits (scholarships, language courses, stays, etc.).
Processing times
The deadline to define the decision was set at 30 days by the Regulation for the definition of the terms to conclude the administrative proceedings adopted by INPS pursuant to Article 2 of Law no. 241/1990.
The table attached to the Regulation shows both the deadlines for defining the measures established by the Institute that are longer than the normal 30-day period, and the indication of the relative manager.